Frequently Asked Questions

In keeping with our commitment to service excellence, our goal is to ensure that you have access to information that will help maximize the benefits of our programs and services. Below are responses to some frequently asked questions on various topics.


Enrollment

+ What is the process of joining Arete Pharmacy Network?
To join Arete Pharmacy Network, you are required to complete an online application form as a first step.
To start the process:
  • Click on the "Join Our Network" tab and complete the required fields.
  • When you submit the application and are granted initial approval by our enrollment team, you will receive an email that includes an invitation to complete an online enrollment form. Your login credentials to complete the enrollment form will also be provided in the email.
  • Once you submit your online enrollment form with all required documents, our enrollment team will review it for approval. You will be notified by email in three to four weeks, whether or not your enrollment has been approved.
+ Once I submit an application online, how long will it take to find out the status of our application?
It will take approximately one week for the enrollment team to review your application. If your application is approved, you will receive an email notification to login to www.areterx.com and complete the next step: submitting the online enrollment form.
+ How do I facilitate NCPDP approval?
When you are notified that your pharmacy’s enrollment has been approved, our member services team will contact you and walk you through the NCPDP affiliation approval process. The relevant NCPDP affiliation code will then be assigned to your pharmacy. This specifies your participation in our contracted networks. The NCPDP approval process takes approximately one to two weeks.
+ If I am closing my pharmacy, what information do I need to provide to Arete Pharmacy Network?
Contact our Member Services Team at 866.429.7747 or 866.709.1179 to request the Arete Pharmacy Network Termination Form. Complete all required fields in the form and submit it together with written notification that you are closing your pharmacy. We will then proceed to terminate your relationship with Arete Pharmacy Network.


Accessing the Website

+ When I join Arete Pharmacy Network, how do I get a user name and password to access the website?
Your pharmacy will be assigned a username and password to login to www.areterx.com. After your initial login, you will be prompted to change your password.
Note: Arete Pharmacy Network's programs and services are primarily accessible via the members-only section of our website. Keep the User ID and Password created for your pharmacy in a safe place.
+ How do I update the information on my member profile on the website?
To make any changes to your member profile, you are required to fill out the Account Information Change Form. To download the form, follow the steps below:
  • Log in to www.areterx.com with your assigned username and password.
  • Click on the "Account" tab, to view your member profile.
  • Scroll to the bottom of the page and click on "Account Information Change Form".
  • Fill out the form with the details you wish to update and send this as an email attachment to member.services@areterx.com or fax it to 602.678.0136.